Ms. Clark is a care management special projects coordinator for The Vermont Health Plan, Blue Cross and Blue Shield of Vermont’s HMO affiliate. She is cited for her commitment to customer-driven excellence, her professionalism and dedication, and for her detailed and thorough knowledge of the business processes. An outside vendor stated, “Kathleen Clark is the standard which all employees should strive to emulate. BCBSVT is extremely fortunate to have her in their employment.”Ms. Smith is a senior claims analyst in the claims entry unit. She is cited for the high standards she sets for herself, for her knowledge and dedication, and for her willingness to go above and beyond the call of duty. A co-worker stated, “Nancy is always the one that can visualize and champion all the positive aspects of any challenge she is faced with.”Blue Cross and Blue Shield of Vermont employs about 350 Vermonters at its headquarters in Berlin and its branch office in Williston. A committee of employees recognizes an employee each month in honor of Carol L. Goodrich, the winner of the first-ever Employee of the Year award in 1992. This program awards individuals who demonstrate extraordinary effort above and beyond the scope of their current responsibilities. More information about Blue Cross and Blue Shield of Vermont is available on the Internet at www.bcbsvt.com(link is external). Blue Cross and Blue Shield of Vermont is an independent corporation operating under a license with the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans.